We don’t have a lot of vendors (VARs) here at Hahn Loeser, because there are very few of them that can step up to the high demands that a law firm requires. For over 10 years MRK has consistently exceeded our demands and expectations. They understand what it means to support the customer, and they have proven that on several occasions with Hahn Loeser. The sign of a good vendor, or any company, is not how they treat you when everything goes right, it’s how they treat you when something goes wrong. Rather than just hoping the issue goes away, the MRK team supports us, the customer, and have fought the software / hardware providers on our behalf. This is why we continue to do business with MRK.