Service Desk

Virtual customer service just got personal. MRK Technologies helps you improve customer satisfaction rates through a self-service experience that promptly responds to customer inquiries with advanced virtual agent technology.

Through the employment of this solution, you’ll give users easy access to IT services tailored to their role.  Via automated request fulfillment, you’ll deliver a faster turnaround along with a dedicated mobile application option.  Working with a dedicated partner, MRK arms your organization with a flexible, comprehensive and easy-to-use IT self-service portal.

The Service Desk provides customers (or employees) with access to key services, products, knowledge and more.  In addition, you’ll have the capacity to configure service request workflows and entitlements (without coding or scripting) and enable users to raise requests, check progress and search the built-in data repository.  


< MRK offers Service Desk through BMC Remedy >