Business thrives when IT runs smarter, faster, and stronger. MRK Technologies has partnered with BMC Software and offers their portfolio of Business Service Management solutions to deliver a comprehensive approach and unified platform for managing IT.

BMC’s enterprise-wide solutions include:

• Asset and Vendor Management
• Capacity Management
• Job Scheduling/Workload Automation
• Output Management
• Service Desk Consolidation
• Transaction Management

BMC also offers environment specific solutions for both Distributed and Mainframe Environments:

• BMC Service Assurance
• BMC Service Automation

BMC Service Assurance

Availability and Performance Optimization

Automatically find, prioritize, and fix problems before your users call; increase staff productivity; and predict optimal capacity across your physical and virtual infrastructure.

A combination of best-in-class solutions and out-of-the-box integrations help you:

• Anticipate and resolve user issues with a self-learning, self-configuring analytics engine
• Identify and analyze probable cause with unprecedented insight into business context
• Increase staff productivity through automation of common, repetitive tasks
• Speed consolidation and virtualization projects through intelligent visualization, essential analysis, and powerful modeling capabilities
• Simplify your IT environment with cross-platform, vendor-agnostic, agentless data collection

BMC’s unique predictive intelligence functionality correlates and analyzes performance problems across IT silos to help you avoid threats to business service delivery at the earliest possible opportunity.

Change and Release Management

Change impact analysis, policy-based controls, and repeatable processes track IT change execution in real-time. By automating change controls, handoffs across silos, process orchestration, and change execution, you will:

• Cut costs per change event by up to 55%
• Accelerate the deployment of critical business services by up to 50%
• Reduce unplanned outages by up to 80% and failed changes by up to 40%
• Reduce the effort related to configuration changes by up to 90%
• Improve virtualization tasks from days to minutes

Double administrator productivity, improve the standardization of release management process efficiency by up to 35%, and reduce your IT costs – all with BMC.

Virtualization

Lower IT management costs, ensure compliance, and benefit from a virtual infrastructure built to support business growth and flexibility — all with your existing staff, processes, and technologies.

By planning, controlling, automating, and managing your virtual environments, you will:

• Lower operational expenses, while also balancing agility and control
• Achieve corporate goals for performance, compliance, and enterprise visibility across multiple virtualization technologies and your physical infrastructure
• Accelerate your virtualization efforts by speeding the deployment and re-deployment of your virtual server infrastructure
• Control the full lifecycle of virtualization in your data center across the broadest range of virtual and physical server technologies

With BMC, you will maintain and even increase your service commitments — while also achieving the dramatic savings expected from your virtualization initiative.

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BMC Service Automation

Reduce Server, Network, and Client Compliance and Configuration costs

For every $1 spent buying infrastructure, our customers say it costs another $3 to manage it. They also tell us that 80 percent of downtime is caused by misconfiguration or operator mistake. Sound familiar?

BMC Blade Logic automates repetitive, manual tasks (such as provisioning, patching and compliance) to reduce the margin for error, allowing IT to get things done more quickly, and across organizational silos. It also easily integrates with existing elements in your IT infrastructure. As a result, you will:

• Cut operations expense and increase the availability of your applications and infrastructure
• Ensure all changes meet security, operational, or regulatory policies and adhere to standard processes
• Reduce the risk of change in the data center by eliminating the No. 1 cause of service disruptions — unmanaged change
• Reduce the effort related to configuration change by up to 90 percent
• Reduce the time to roll out production applications by up to 90 percent
• Increase the effectiveness of virtualization through accurate planning, deployment, and management

BMC’s unique predictive intelligence functionality correlates and analyzes performance problems across IT silos to help you avoid threats to business service delivery at the earliest possible opportunity.

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